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© 2026 Findernate from Findernate ECom Pvt. Ltd.
FINDERNATE ECOM PRIVATE LIMITED
Last Updated: January 29, 2026
Welcome to FINDERNATE! These Terms of Use ("Terms") constitute a legally binding agreement between you and FINDERNATE ECOM PRIVATE LIMITED ("FINDERNATE," "we," "us," or "our"), a company incorporated under the laws of India with its registered office at NO.5/6(A), PATTANUR, JAKKUPATTI, KARIMANGALAM (TK), DHARMAPURI, Tamil Nadu, India - 635202. By accessing or using our platform, website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these Terms, you must not access or use the Platform.
These Terms apply to all users of the Platform, including but not limited to browsers, buyers, sellers, business owners, and contributors of content. By using the Platform, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
FINDERNATE is a comprehensive online marketplace and social networking platform that enables users to:
FINDERNATE operates as an intermediary marketplace platform and does not own, sell, or control the products, services, or businesses listed by users. We facilitate connections between buyers and sellers but do not guarantee the quality, safety, legality, or accuracy of any listings.
To access certain features of the Platform, you must create an account by providing accurate, complete, and current information. You must be at least 18 years old to create an account. When registering, you may be required to provide personal information including but not limited to your name, email address, phone number, and business details. For business accounts, additional verification documents may be required.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify FINDERNATE of any unauthorized use of your account or any other breach of security. FINDERNATE will not be liable for any loss or damage arising from your failure to protect your account information.
FINDERNATE reserves the right to verify the identity and authenticity of users through Know Your Customer (KYC) procedures. You agree to provide any additional documentation or information requested for verification purposes, including government-issued identification, business registration documents, and tax identification numbers.
FINDERNATE reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, failure to verify your identity, or engaging in prohibited conduct. Upon termination, your right to use the Platform will immediately cease.
FINDERNATE offers three business subscription tiers:
The Free Business Plan provides access to basic marketplace features and standard visibility in social media feeds. Users can create listings, engage with the community, and conduct transactions subject to platform limitations.
The Small Business Plan is a paid subscription that provides enhanced visibility for product, service, and business posts in the social media home feed. Posts from Small Business subscribers receive preferential algorithmic treatment and are more likely to appear prominently to other users. Additional promotional features and analytics may also be included.
The Corporate Plan is a premium paid subscription offering maximum visibility, priority placement in feeds, access to exclusive features including audio and video calling capabilities through our service provider Stream, advanced analytics, and dedicated support. Corporate subscribers receive the highest level of algorithmic preference for their content.
All paid subscriptions are subject to the pricing and payment terms specified at the time of purchase. Subscriptions may renew automatically unless cancelled prior to the renewal date. FINDERNATE reserves the right to modify subscription features, pricing, and terms with reasonable notice. Enhanced visibility and preferential algorithmic treatment are benefits of paid subscriptions, but FINDERNATE does not guarantee specific placement or engagement results.
If you are a seller on the Platform, you agree to:
Sellers are solely responsible for the legality, quality, safety, and authenticity of items they list. FINDERNATE does not verify or guarantee seller listings.
If you are a buyer on the Platform, you agree to:
Buyers acknowledge that transactions are made directly with sellers, and FINDERNATE is not a party to the sale. Buyers are responsible for evaluating the suitability and quality of purchases.
The following items and activities are strictly prohibited on the Platform:
FINDERNATE provides an escrow service for transactions through our integrated payment partner, Razorpay. The escrow system is designed to protect both buyers and sellers by holding funds securely until transaction conditions are met. When you use the escrow service, the buyer's payment is held by Razorpay in a secure escrow account until the buyer confirms receipt and satisfaction with the product or service, or until the specified conditions for release are met.
The escrow process typically follows these steps:
Escrow services may be subject to transaction fees as specified at the time of purchase. These fees cover the costs of payment processing, security, and dispute resolution services. Fees are typically deducted from the transaction amount and are non-refundable unless otherwise specified.
The escrow service is provided by Razorpay and is subject to their terms of service. FINDERNATE acts solely as an intermediary to facilitate the escrow process. FINDERNATE does not hold funds directly and is not responsible for any delays, errors, or failures in the payment processing or escrow system operated by Razorpay. Your use of Razorpay's services is also governed by Razorpay's terms and policies.
If a buyer is dissatisfied with a delivery or believes that the product or service received does not match the listing description, they may file a dispute through the Platform within the specified dispute period (typically 7 days from delivery confirmation). Disputes must be filed with clear descriptions of the issue and supporting evidence.
To facilitate fair and effective dispute resolution, both buyers and sellers must provide the following evidence:
Seller Requirements:
Buyer Requirements:
CRITICAL: Both boxing and unboxing videos are mandatory for dispute resolution. Without these videos, FINDERNATE may not be able to verify claims, and disputes may be decided based on available evidence or denied.
Upon receipt of a dispute, FINDERNATE administrators will review all submitted evidence, including boxing videos, unboxing videos, tracking information, and any other relevant documentation. The admin team will verify the authenticity of the evidence and assess whether the product/service delivered matches the listing description. This review process typically takes 3-7 business days, but may take longer for complex cases.
Based on the evidence review, FINDERNATE administrators may:
IMPORTANT LIMITATION: FINDERNATE will make reasonable efforts to resolve disputes based on the evidence provided. However, FINDERNATE acts solely as an intermediary and facilitator. If, after reviewing all available evidence, the dispute cannot be satisfactorily resolved, or if the evidence is inconclusive, conflicting, or insufficient, FINDERNATE reserves the right to close the dispute without a resolution.
FINDERNATE IS NOT LIABLE for any losses, damages, or claims arising from unresolved disputes. In such cases, the parties involved (buyer and seller) may pursue resolution through appropriate judicial or legal channels in accordance with Indian law. FINDERNATE will comply with and support any investigation or court proceedings as required by Indian law, including providing relevant transaction records, evidence, and testimony if legally compelled.
Dispute resolution decisions made by FINDERNATE administrators are binding on the parties unless overturned by a competent court of law. By using the Platform and escrow services, you agree to abide by FINDERNATE's dispute resolution decisions. If you disagree with a decision, you may seek recourse through Indian courts.
Filing false or fraudulent disputes is strictly prohibited. Users who file dishonest disputes, provide falsified evidence (including edited or staged videos), or engage in dispute abuse may have their accounts suspended or terminated, and may face legal action. FINDERNATE reserves the right to report fraudulent activity to law enforcement authorities.
You retain ownership of any content you post, upload, or share on the Platform ("User Content"), including text, photos, videos, listings, reviews, and comments. By posting User Content, you grant FINDERNATE a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, display, distribute, and create derivative works from your content for the purpose of operating, promoting, and improving the Platform.
You are solely responsible for the content you post. You represent and warrant that you have all necessary rights to your content and that it does not infringe on any third-party rights or violate any laws. You agree not to post content that is defamatory, obscene, offensive, fraudulent, or otherwise inappropriate.
All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and design, are the exclusive property of FINDERNATE or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any FINDERNATE content without express written permission.
FINDERNATE respects intellectual property rights and expects users to do the same. If you believe that your copyrighted work has been infringed on our Platform, please notify us at infofindernate@gmail.com with details of the alleged infringement. We will investigate and take appropriate action, which may include removing the infringing content and suspending the offending user's account.
In addition to the prohibited items listed in Section 5.3, users are prohibited from:
The Platform integrates with third-party service providers including Razorpay (payment and escrow), Stream (audio/video calling), Mailchimp (email marketing), and Zoho (business email). Your use of these third-party services is subject to their respective terms of service and privacy policies. FINDERNATE is not responsible for the actions, performance, or policies of third-party service providers. Any issues with third-party services should be directed to the respective provider.
Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. FINDERNATE complies with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
FINDERNATE may charge fees for certain services, including subscription plans, transaction fees, escrow fees, and other premium features. All fees are specified at the time of purchase or subscription. You agree to pay all applicable fees and authorize FINDERNATE or its payment processor to charge your designated payment method. Fees are non-refundable unless otherwise specified or required by law.
All payments are processed securely through Razorpay. You are responsible for ensuring that your payment information is accurate and current. FINDERNATE is not responsible for any issues arising from incorrect payment information or payment processing failures.
TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, FINDERNATE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF FINDERNATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
FINDERNATE provides the Platform on an "as is" and "as available" basis. FINDERNATE makes no warranties, express or implied, regarding the Platform's operation, availability, accuracy, or reliability. FINDERNATE does not guarantee that the Platform will be uninterrupted, secure, or error-free.
FINDERNATE is not liable for any disputes between users, the quality or safety of products or services sold through the Platform, or any losses arising from transactions conducted on the Platform. Your sole remedy for dissatisfaction with the Platform is to stop using it.
In no event shall FINDERNATE's total liability to you for all claims exceed the amount you paid to FINDERNATE in the twelve (12) months preceding the claim, or INR 10,000, whichever is less.
You agree to indemnify, defend, and hold harmless FINDERNATE, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees), arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) your User Content; (e) your transactions with other users; or (f) your violation of any applicable laws or regulations.
FINDERNATE reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or any conduct that FINDERNATE deems harmful to the Platform or other users. Upon termination, your right to use the Platform will immediately cease, and any outstanding obligations, including payment obligations, will remain in effect.
You may terminate your account at any time by contacting us at infofindernate@gmail.com. Upon termination, you will no longer have access to your account, and any subscription benefits will cease. Fees paid for subscriptions are non-refundable upon voluntary termination.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in Dharmapuri, Tamil Nadu, India.
If any dispute cannot be resolved through FINDERNATE's dispute resolution process, you may pursue resolution through the appropriate judicial courts in India. FINDERNATE will comply with and support any legal proceedings as required by Indian law.
FINDERNATE reserves the right to modify or update these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after such modifications constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of the Platform.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and FINDERNATE regarding your use of the Platform and supersede all prior agreements and understandings, whether written or oral.
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
FINDERNATE ECOM PRIVATE LIMITED
Address: NO.5/6(A), PATTANUR, JAKKUPATTI, KARIMANGALAM (TK), DHARMAPURI, Tamil Nadu, India - 635202
Email: infofindernate@gmail.com
BY ACCESSING OR USING THE FINDERNATE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
These Terms of Use were last updated on January 29, 2026.