1.1 Who These Terms Apply To

These Seller Terms & Conditions (“Seller Terms”) govern the relationship between Findernate Ecom Private Limited (“Findernate,” “we,” “us,” or “our”) and any individual, proprietorship, partnership, limited liability partnership, private limited company, or any other legal entity that registers to sell products on the Findernate marketplace platform at https://findernate.com/ (the “Platform”).

These Seller Terms are in addition to, and must be read alongside, the Platform’s general Terms of Use, Privacy Policy, Refund and Return Policy, and all other policies published on the Platform. In the event of any conflict between these Seller Terms and the general Terms of Use, these Seller Terms shall prevail in relation to Seller-specific matters.

1.2 Modifications

Findernate reserves the right to amend these Seller Terms at any time. Updated terms will be published on the Platform. Your continued use of the Platform as a Seller after publication of revised terms constitutes your acceptance of those revised terms. It is your responsibility to review these Seller Terms periodically.

2.1 Eligibility Criteria

To register as a Seller on Findernate, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age and legally capable of entering into binding contracts under the Indian Contract Act, 1872;
• If you are registering on behalf of a business entity, you must have the authority to bind that entity to these Seller Terms;
• You must hold a valid GST registration (or be exempt under applicable GST law and able to demonstrate such exemption) in respect of the products you intend to sell;
• You must possess all licences, permits, certifications, and regulatory approvals required to manufacture, distribute, or sell the products you intend to list;
• You must not be subject to any legal prohibition, court order, or regulatory restriction that prevents you from selling goods online or on the Platform.

2.2 Registration Process and KYC

During Seller registration, you will be required to submit the following information and documents for verification:

• Full legal name or business name and entity type;
• Registered business address and operational address;
• PAN card (individual or entity);
• GST registration certificate or exemption declaration;
• Valid bank account details for payout purposes;
• Contact mobile number and email address;
• Identity proof of the authorised representative (Aadhaar, Passport, or equivalent).

Findernate reserves the right to conduct enhanced due diligence, request additional documents, or reject any Seller registration at its sole discretion and without assigning reasons. Approval of a registration does not constitute an endorsement of the Seller or their products.

2.3 Accuracy of Registration Information

You represent and warrant that all information provided during registration and at any time during your use of the Platform is true, accurate, current, and complete. You must promptly update your Seller profile if any information changes. Findernate shall not be responsible for any consequence arising from inaccurate or outdated Seller information.

3.1 General Listing Obligations

By creating a product listing on the Platform, you make legally binding representations to Findernate and to prospective Buyers. Every listing you publish must:

• Accurately describe the product, including its material composition, dimensions, colour, weight, and all specifications that a reasonable Buyer would consider material to a purchase decision;
• Display clear, original photographs of the actual product being sold — stock photos not representative of the actual product are prohibited;
• State the price inclusive of all applicable taxes, or clearly disclose any additional charges (such as shipping fees) that will apply at checkout;
• Specify the available stock quantity accurately and update inventory in real time to avoid overselling;
• Clearly disclose the brand name, country of origin, and the name and address of the manufacturer or packer, as required under the Legal Metrology (Packaged Commodities) Rules, 2011;
• Disclose any material limitations, defects, or conditions of the product (e.g., “pre-owned,” “refurbished,” “open box”);
• State your return, refund, and exchange policy clearly on the listing page.

3.2 Prohibited Listings

The following products and categories are strictly prohibited from being listed on the Platform. This list is illustrative and not exhaustive:

• Counterfeit, imitation, or replica products of any brand;
• Stolen goods or goods of uncertain provenance;
• Weapons, firearms, ammunition, and related accessories (unless specifically permitted by a separate category policy);
• Narcotic drugs, psychotropic substances, and any controlled substances;
• Products prohibited under the Drugs and Cosmetics Act, 1940 or any other applicable law;
• Pirated software, music, films, or other content infringing copyrights;
• Products that violate any third party’s Intellectual Property rights;
• Adult content, obscene materials, and items prohibited under the Information Technology Act, 2000;
• Hazardous chemicals, explosives, and radioactive materials without appropriate authorisations;
• Any product whose manufacture, import, sale, or distribution is prohibited by Indian law.

3.3 Intellectual Property in Listings

All content in your product listings must either be your original work or content for which you hold the necessary rights, licences, and permissions. You must not:

• Use another brand’s trademark, logo, or product imagery without that brand’s authorisation;
• Copy product descriptions from another Seller’s listing or from a third-party website;
• Use misleading category keywords or SEO manipulation in listing titles or descriptions.

3.4 Listing Accuracy and Updates

You are responsible for keeping your listings accurate and up to date at all times. Findernate reserves the right to remove or modify listings that are inaccurate, incomplete, misleading, or in violation of these Seller Terms, without prior notice.

4.1 Order Acceptance

When a Buyer places an order and payment is successfully processed, you are obligated to:

• Confirm or acknowledge the order within the time period specified on your Seller dashboard (or within 24 hours if no specific period is set);
• Verify that the product is available and in the described condition before confirming the order;
• Promptly notify Findernate and the Buyer if an ordered product is unavailable, and initiate a full refund without delay.

4.2 Packaging and Dispatch

You are solely responsible for packaging your products safely and securely to prevent damage during transit. Packaging must comply with all applicable regulations including applicable labelling requirements.

4.3 Shipping — Seller-Managed

Findernate operates a Seller-managed shipping model. As a Seller, you are responsible for:

• Selecting a reliable logistics and courier partner for your shipments;
• Arranging pick-up and drop-off of packages with your chosen logistics provider;
• Entering accurate tracking details into the Platform’s order management system promptly upon dispatch;
• Ensuring delivery to the Buyer’s address within the estimated delivery window;
• Bearing all shipping and logistics costs.

4.4 Failed and Undelivered Shipments

• You must re-attempt delivery or process a full refund to the Buyer as appropriate;
• Costs of re-delivery or return shipping shall be borne by you unless the failure was caused by the Buyer’s error;
• You must update the order status on the Platform within 48 hours of a delivery failure.

5.1 Seller Obligation to Invoice

You are solely responsible for issuing a valid GST-compliant tax invoice to the Buyer for each completed transaction. Findernate does NOT issue product invoices on your behalf. Any order confirmation or payment receipt generated by the Platform is a transaction record only and does not constitute a valid tax invoice.

5.2 GST and Tax Compliance

• Registering under GST as required by law and maintaining a valid GSTIN;
• Collecting GST from Buyers at the applicable rate on all taxable supplies;
• Filing all applicable GST returns accurately and on time;
• Remitting all GST and other statutory taxes to the government;
• Complying with TDS and TCS provisions under the Income Tax Act, 1961 as applicable to e-commerce operators.

6.1 Commission Model

Findernate operates on a commission-per-transaction model charged as a percentage of the transaction value (including taxes). The applicable rate may vary by product category and is displayed on your Seller dashboard. Findernate reserves the right to revise commission rates with 15 days’ notice.

6.2 Additional Fees

• Payment gateway processing fees (passed through on a cost-recovery basis);
• Sponsored / Boosted Listing fees (see Section 9);
• Return and refund processing fees where a return is due to Seller error.

6.3 Payout Schedule and Process

Seller payouts (net of commission, applicable TCS/TDS, fees, and adjustments) are processed per the payout schedule on your Seller dashboard and credited to your registered bank account.

6.4 Payout Holds and Withholding

Findernate may hold or withhold payouts where:

• A Buyer dispute or refund request is pending;
• A chargeback has been raised by the Buyer’s bank;
• Fraud, policy violation, or misrepresentation is suspected;
• Your account is under investigation for a reported violation;
• There is an outstanding legal hold, court order, or regulatory direction.

7.1 Seller Return Policy Disclosure

You must publish a clear return and refund policy on your Seller profile and each product listing specifying the return window, accepted conditions, and initiation process.

7.2 Mandatory Acceptance of Returns

You must accept returns and process full refunds where:

• The product is materially different from the listing description;
• The product is damaged, broken, or defective upon delivery;
• The product is counterfeit or not as described;
• The product is not delivered within a reasonable period of the committed delivery window.

7.3 Refund Processing

Upon approval of a valid refund, you must process it no later than 7 business days from the date of product return or approved refund decision.

7.4 Buyer Disputes

You are required to:

• Respond to dispute notifications within 48 hours through your Seller dashboard;
• Provide all relevant evidence and documentation to support your position;
• Engage in good faith with Findernate’s dispute resolution process.

8.1 How Seller Ratings Work

Buyers can rate Sellers on a scale of 1 to 5 stars following a completed transaction. Ratings are a rolling average and are publicly visible on your Seller profile.

8.2 Seller Badge Programme

Findernate may award performance badges based on order fulfilment rate, on-time dispatch, return rate, and Buyer satisfaction. Badges may affect listing visibility and qualify you for reduced commission rates and other benefits.

8.3 Your Obligations Regarding Ratings

You must not:

• Solicit, incentivise, or coerce Buyers to leave positive ratings;
• Attempt to manipulate the rating system through false transactions or fake accounts;
• Threaten, harass, or intimidate Buyers who leave negative ratings;
• Purchase ratings from any third party.

Rating manipulation will result in permanent account suspension and forfeiture of all pending payouts.

8.4 Performance Thresholds

Sellers falling below Findernate’s performance thresholds may face increased listing scrutiny, temporary suspension of listing privileges, mandatory training, or account termination.

9.1 Nature of the Programme

Findernate offers a Sponsored / Boosted Listings programme allowing Sellers to pay for enhanced visibility in search results and category pages. Sponsored listings are clearly marked as “Sponsored” or “Promoted.”

9.2 Eligibility and Enrolment

Participation requires a verified Seller account in good standing with no active violations or payout holds. Enrolment is through your Seller dashboard and is entirely voluntary.

9.3 Fees and Billing

Fees are charged on a cost-per-click (CPC) or cost-per-impression (CPM) basis and deducted from your Seller wallet or adjusted against your next payout.

9.4 No Guarantee of Performance

Findernate does not guarantee any specific volume of clicks, impressions, sales, or revenue. Advertising fees are non-refundable except in cases of technical error attributable to the Platform.

12.1 Seller Indemnity

You agree to fully indemnify Findernate against all claims, damages, losses, and expenses arising from:

• Any product listed or sold by you, including product defect, personal injury, or consumer harm;
• Any breach of these Terms or Applicable Law;
• Any Intellectual Property infringement in your listings;
• Any fraudulent or illegal activity by you;
• Any Buyer dispute arising from your products;
• Any failure to comply with tax or regulatory obligations.

12.2 Findernate’s Limitation

Findernate’s liability to you is limited to commission amounts actually received from your transactions in the three months preceding the event giving rise to the claim. Findernate shall not be liable for loss of profits, business interruption, or consequential loss.

13.1 Grounds for Suspension or Termination

• Listing prohibited products or violating listing standards;
• Repeated failure to fulfil confirmed orders;
• Seller rating falling below the minimum threshold;
• Fraudulent activity or manipulation of the Platform;
• Material breach of any provision of these Seller Terms;
• Non-compliance with legal, regulatory, or tax obligations;
• Multiple verified Buyer complaints within a short period;
• Insolvency proceedings or winding up.

13.2 Consequences of Termination

• All product listings will be immediately removed from the Platform;
• Pending payouts will be processed after deducting amounts owed, subject to a hold period for dispute resolution;
• Access to the Seller dashboard and Platform tools will cease;
• Obligations under Sections 11 and 12 survive termination.

13.3 Voluntary Deregistration

You may deregister by submitting a written request to infofindernate@gmail.com. All pending orders, returns, and refunds must be resolved first. Your final payout will be processed after a 30-day settling period.

14.1 Seller Grievance Officer

14.2 Escalation

If unsatisfied with the Grievance Officer’s resolution, you may escalate to arbitration in accordance with Section 14.3.

14.3 Governing Law and Arbitration

These guidelines are governed by the laws of India. Any unresolved dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator. The seat of arbitration shall be Dharmapuri, Tamil Nadu. The language shall be English. The award shall be final and binding.