Contact Us

CONTACT US

We're Here to Help You!

At FINDERNATE, we value our users and are committed to providing excellent customer support. Whether you have questions about our platform, need assistance with a transaction, want to report an issue, or simply want to share feedback, we're here to help. Please feel free to reach out to us through any of the channels below.

Company Contact Information

Company Name:

FINDERNATE ECOM PRIVATE LIMITED

Registered Office Address:

NO.5/6(A), PATTANUR, JAKKUPATTI

KARIMANGALAM (TK), DHARMAPURI

Tamil Nadu, India - 635202

Country: India

Get in Touch

Email Support

Support Email:

infofindernate@gmail.com

For general inquiries, account support, transaction assistance, platform-related questions, business inquiries, partnership opportunities, and feedback.

Phone Support

Contact Number:

+91 84383 88474

For urgent matters, direct customer support, and immediate assistance.

Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Leadership Contact

Founders & Directors: VISWANATHAN UDHAYAVARMA & VISWANATHAN JAYASRI

For business partnerships, media inquiries, and strategic collaborations, please reach out via our official email channels.

How We Can Help You

Our customer support team is ready to assist you with:

Account & Registration

  • • Creating and setting up your account
  • • Account verification and KYC assistance
  • • Password reset and login issues
  • • Profile management and settings

Buying & Selling

  • • Guidance on creating product listings
  • • Questions about pricing and fees
  • • Assistance with the buying process
  • • Support for completing transactions

Payments & Escrow

  • • Payment processing questions
  • • Escrow system inquiries
  • • Refund status and processing
  • • Transaction security concerns

Shipping & Delivery

  • • Tracking order status
  • • Shipping delays or issues
  • • Delivery address changes
  • • Lost or damaged packages

Returns & Refunds

  • • Return eligibility and process
  • • Refund status inquiries
  • • Product quality concerns
  • • Exchange requests

Disputes & Resolution

  • • Filing and managing disputes
  • • Evidence submission (boxing/unboxing videos)
  • • Dispute status updates
  • • Mediation and resolution assistance

Subscription Plans

  • • Upgrading or downgrading plans
  • • Subscription billing questions
  • • Feature comparisons (Free, Small Business, Corporate)
  • • Cancellation requests

Technical Support

  • • Platform navigation and usage
  • • Mobile app issues
  • • Website errors or bugs
  • • Audio/video calling feature assistance

Privacy & Security

  • • Data privacy concerns
  • • Account security issues
  • • Data deletion requests
  • • Privacy Policy questions

Business Inquiries

  • • Partnership opportunities
  • • Bulk or wholesale inquiries
  • • Marketing and advertising
  • • Media and press relations

Feedback & Suggestions

  • • Platform improvement ideas
  • • Feature requests
  • • User experience feedback
  • • Compliments and testimonials

Response Time

We strive to respond to all inquiries as quickly as possible:

Email: Typically within 24-48 hours during business days

Phone: Immediate assistance during business hours

Urgent Issues: Priority handling for payment and security concerns

Disputes: Reviewed within 3-7 business days with regular updates

Grievance Officer

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns:

Grievance Officer

FINDERNATE ECOM PRIVATE LIMITED

NO.5/6(A), PATTANUR, JAKKUPATTI, KARIMANGALAM (TK)

DHARMAPURI, Tamil Nadu, India - 635202

The Grievance Officer will acknowledge grievances within 24 hours and resolve them within one month from the date of receipt.

Connect With Us on Social Media

Stay updated with the latest news, features, and announcements by following us on social media:

Website: www.findernate.com

Visit Our Office

If you'd like to visit our office in person, please schedule an appointment by contacting us via email or phone. Our team will be happy to arrange a meeting at a convenient time.

Office Location

FINDERNATE ECOM PRIVATE LIMITED
NO.5/6(A), PATTANUR, JAKKUPATTI
KARIMANGALAM (TK), DHARMAPURI
Tamil Nadu, India - 635202

We Value Your Voice

Your feedback, questions, and concerns help us improve and serve you better. We're committed to providing exceptional support and ensuring your experience on FINDERNATE is positive and rewarding. Don't hesitate to reach out – we're always here for you!

Last Updated: January 29, 2026